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Install and Configure SuperSync for NAS

Download and Install

SuperSync for many NAS systems is available to download from the web site. However, some NAS systems have their own update mechansim and are available through the web interface.

If you downloaded the SuperSync for NAS application, use your NAS's application installer to install or upgrade SuperSync.

See Installation Notes for more details.


The set of instructions to configure SuperSync Server are common for all the NAS systems. Hence, all NAS users should follow the steps below.

SuperSync Server intelligently integrates with NAS to automatically identify your music directories on NAS. However, you can also manually configure the same through the admin interface of SuperSync Server.
The web admin interface of SuperSync Server allows you to:

  1. Check SuperSync Server status
  2. Modify media location
  3. Change Admin Password
  4. Set Read/Write Access
  5. Access logs for troubleshooting

To access the Web Admin Interface, once the SuperSync server is installed on your NAS, follow the steps below:

  1. Click on the SuperSync Icon on the NAS Dashboard. It should open the SuperSync Server Web Music Player
  2. Click on the Admin Tab
  3. The default username and password is admin/admin
  4. To Check SuperSync Server Status, Click Status
  5. To Modify Media location, click on Media
  6. To change admin password, click Password

The first time you run SuperSync on your NAS, it will do a library rescan. This can take a while, and you'll see the progress of the scan in the Admin page.


The default username is admin and the default password is admin.

Setting passwords for SuperSync is used to protect access to your media library.

There are two types of passwords: SuperSync application, and web passwords. The first type is used when you connect from the SuperSync desktop to the NAS SuperSync. Web Passwords allow users to access the web player and web admin pages.

If you lose your password, you'll need to reset it. One way is to delete the SuperSync app from your NAS and re-install it. However, you'll all settings (but not your media files.) You can also delete the SuperSync etc/users.json file using the Terminal. This is somewhat advanced and requires terminal access to the NAS and command line experience. Roughly, the steps are:

  1. Stop SuperSync on the NAS using the app manager
  2. Enable SSH on your the NAS using the settings or control panel page.
  3. Launch Terminal (on OS X) or Putty (Windows) or any SSH terminal program
  4. Connect to your NAS using your admin user/pass for the system.
  5. Run the command: find / -name users.json
  6. This should return a full path for the file. On QNAP, it might be: /share/CACHEDEV1_DATA/.qpkg/SuperSync/etc/users.json
  7. Copy the full path and type: rm then paste. For instance, on QNAP it would be:
    rm /share/CACHEDEV1_DATA/.qpkg/SuperSync/etc/users.json
  8. Restart the SuperSync app on the NAS and log in with admin/admin
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