SuperSync is an application designed to compare and synchronize music libraries, ensuring that users will always have complete access to all of their own music. With SuperSync, music libraries can be accessed via the Internet anywhere, anytime, making it easier for users to manage multiple music libraries and stay organized. SuperSync's functionality allows users to play, add files, and synchronize their music wherever they may be, offering flexibility and freedom to the digital music world.
Does SuperSync work with iTunes?
Yes, SuperSync and iTunes go hand in hand. (But using iTunes is not required.) SuperSync can keep your iTunes library up to date. When you add songs from another library, they will be added to iTunes. You can also listen to SuperSync music from any iTunes when the SuperSync server is enabled. iTunes specific features such as playlists, ratings, and played counts are also transferable.
What can SuperSync transfer?
SuperSync transfers most media types supported by iTunes. This includes, songs, movies and playlists.
SuperSync supports three types of transfers.
Uploads - sending media from your local library to a remote library
Downloads - getting media from a remote library and adding it to your library (and iTunes)
Receiving - accepting music uploads from other SuperSync applications
Ratings, playlists, and played counts can also be transferred.
Will SuperSync erase or alter my music files?
No, SuperSync has no ability to edit or alter your files. A "Trash" feature lets you erase tracks you don't need anymore--but like all trash systems, you'll have to "empty" the trash to actually delete any files.
However, care should be taken to make sure that if you have media on a remote disk that it is attached and working before running a local rescan to find missing tracks. Usually missing tracks should be deleted from iTunes, but this feature can be disabled if you have unavailable tracks in your library you'd like to keep.
How are played counts, ratings, and other iTunes meta data synched?
Currently SuperSync copies your ratings from one library to the other when the song is copied. So if you have a 5-star song on library A and use SuperSync to transfer the song to library B, the rating should get set in iTunes. (If not, see about checking your iTunes status further down...)
Once the song exists in both libraries, the meta data will not stay "in sync" -- so that the played count will increment in each library independently. If a song is initially sync'd as a 5 star rated song, and it is changed to a 3-star in one library, you can update the meta data on one library to bring it back up to date.
Does SuperSync contain spyware, adware, or any viruses?
No, we take your privacy very seriously! The only network activity performed by SuperSync is an optional check for application updates. This function, performed at startup, can be disabled. None of your personal information is ever sent over a network.
If you decide to enable the SuperSync server, it acts as a stand-alone server and its location is only broadcast locally (using Bonjour.)
A new feature in SuperSync 2.0 lets you check your IP address and WAN connectivity. This is only available under the Tools menu and uses outside networking to determine whether your server is accessible from outside of a LAN.
Can people upload viruses or non-music files to my SuperSync server?
Only files with music/video extensions are allowed to interact with your SuperSync server. We recommend using a strong password for your SuperSync server.
Can I use SuperSync to modify tags or fill in missing information?
You can update meta data if the tracks have been modified, using the update meta data feature.
I can't connect to my SuperSync server! Why?
Check for a personal firewall on both computers running SuperSync. This is the most common problem.
You should also verify that the server is running on the machine you are trying to connect to. The lower-right footer status should say "Server Running" or you can look at the server status under the status menu. For testing, you can connect to your own SuperSync library by connecting to "localhost" -- and all tracks should turn green, indicating both libraries are the same.
Can I use SuperSync to access my music library from outside my LAN?
Yes, you can access (listen, upload, download music) from one SuperSync to another from anywhere on the Internet! As with any server, you will need to have a static IP address or port-forwarding set up. SuperSync includes a UPnP router configuration utility that can be enabled to set up your router for WAN access. Your may need an additional cable modem or DSL router and your ISP may not allow you to run a server, but usually its possible. See the port forwarding question further down the FAQ for more information.
Can SuperSync be used to compare disk-based libraries?
Yes, SuperSync can set your disk-based library as your remote (secondary) library and import music files from there.
Why do I get errors when I try to connect to an iTunes server?
SuperSync only lets you copy or play music from other copies of SuperSync. While both iTunes and SuperSync use Apple's DAAP music standard, iTunes is protected and only allows other iTunes to connect to it. However, you can connect to a LAN SuperSync from iTunes.
If a track is missing on a remote computer, it may also not play. Additional information is often available in the log window, under the File menu.
Some of my tags did not get read into SuperSync, although they are correct in other music players.
This could be due to an older music tag format, or the tags could be in a format that SuperSync does not recognize. The tags may require editing in a newer music editor. Or use iTunes, and SuperSync use whatever tags iTunes uses.
I edited some music tags -- how can I get the changes to show up in SuperSync?
iTunes users should automatically see the changes in a few minutes--or select 'Resync with iTunes XML' from the File menu. If your SuperSync library type is not an iTunes library, then use the "Rescan" feature.
What network port does SuperSync use? What other ports are used?
SuperSync uses port 5360 by default. It uses "HTTP" protocol (similar to a web server) but only understands the DAAP protocol. Other ports for Bonjour (Apple's dynamic DNS mapping/location service) are 53 and 5353 (multicast), which are not used beyond the LAN.
You can use any legal port you like however. Using a unique port for each computer on your LAN may help when multiple computers are on the same LAN and are using UPnP.
My computer is on a private (DSL/Cable) network address -- where can I get information on port-forwarding, so I can access my music server from outside my home?
SuperSync uses a single TCP port (5360 by default) for network access via the WAN. To make SuperSync accessible from behind a router, TCP port forwarding for that port must be sent to your SuperSync server. If you have a UPnP enabled router, the setup should be automatic if you enable the UPnP checkbox in the network settings. The page on www.portforward.com has detailed instructions for setting up your router so you can externally access your music server. This is covered in more detail in the manual.
Do I need a UPnP enabled router to use SuperSync?
No- the UPnP support is only a convenient way to automatically enable "port-forwarding" so that you can access your media library from outside your LAN. If you do not have a UPnP router, you can still use SuperSync inside your LAN. You may also manually configure "port-forwarding" to enable WAN access to your media, see the question above.
How do I import music with an iPod?
You can retrieve music from your iPod using SuperSync.
Quit iTunes
Remote Menu: Configure Remote Library.... Set to iPod mode.
Plug in your iPod. (You should not associate it with iTunes.)
Your iPod should be found and read in.
Click "next" to import your music.
Only synching from your iPod to your local library is supported--uploading music to your iPod must be done through the iTunes that is associated with your iPod.
For this release, we're sticking to the most popular file formats and anything that is supported natively by Apple's iTunes.
I see my playlists, but how do I get playlists transferred?
Select one or more playlists that have all tracks synchronized (green) and select "Synchronize playlist" from the action menu or by right clicking the playlists. If the playlist changes color to green, the playlist has been transferred. If it does not change color within a few seconds, check the log window for a reason why it did not transfer.
What about iTunes authorized music and DRM?
SuperSync does not bypass DRM (Digital Rights Management). All music purchased through the iTunes store must be played using iTunes on an authorized computer. SuperSync just lets you copy your music from one location to another.
Can I buy a multi-pak license and mix and match between Mac and PC?
Yes! Mac and PC SuperSync work well together and you can choose to install a license on either platform. If you have just two computers with music, a 2-pak is fine. If you have 3 computers,get the 5-pak and have two for later that that you can use on work machines, or hook your friend up with a 2-pak. Just keep track of which license goes with which computer.
My iTunes does not get updated when new music is added via SuperSync. What can I check?
SuperSync should update your iTunes when new music is added, if you've set iTunes as your local library.
Here are some things to check:
Select menu Tools -> Check iTunes Connection should return a "working" result. If not, make sure iTunes is running and that it is functional.
Any error message that includes a reference to ScriptingAdditions usually means you (or one of your Applications) has installed a Scripting Addition that is breaking "osascript". Go to /Library/ScriptingAdditions/ and/or ~/Library/ScriptingAdditions/, and temporarily move all files out to the desktop or other location. Retry SuperSync and see if that fixes things.
If you get a strange error message about osascript "just leaking", this could be a problem with Logitech's Control Center. Use the same procedure as the last paragraph to remove the Control Center Scripting Addition.
Select menu File -> Local Library Setup, the library type should be set to "Synchronize with iTunes."
Menu File -> Pause iTunes Updates should be unchecked.
Select menu File -> Show Debug Window and click on the iTunes check box. Retry. If you still have problems, use the "Send Suggestion/Bug Report" from the Tools menu and send us as much information and error messages as possible.
What does the "Perfect" flag mean and what makes a track "perfect"?
The "perfect" flag means that you have all the tracks from a CD. This is for perfectionists who want to collect entire CD's of music.
If you're wondering why a collection of tracks from the same CD are not marked perfect, this could be one of several reasons: You're either missing a track (check that you have all tracks 1 through N...) Or it could mean that the artist, album or genre is spelled differently or not set. All the tags in the CD must be set for the "perfect" flag to go on. (But compilations may have different artists.) You can use the 'Compare Tracks...' feature in iTunes to compare tracks to make sure the artist, album, etc match.
I'm using iTunes music that points to a network hard drive.. can SuperSync help me keep my iTunes up to date ?
An additional note: To make sure your NAS is always available, make an OS-X Alias (or Windows shortcut) of your iTunes application and save it on your NAS. Then use that alias to start iTunes.
What is the "mark" flag and how do I use it ?
The mark flag is yours to do whatever you want with. It can flag a track so you can find it later.
Here is an advanced request to only show tracks that are possible duplicates.
Uncheck "possible duplicates" (either in different libs, same lib, or both)
Select All to show all the tracks that are not possible duplicates
Menu: Action->Mark Tracks (or use right-click)
Uncheck Marked (to hide newly marked items.)
Check the possible dups to re-show those..
Only those that are possible duplicates should remain.
Clicking "Show all" should not uncheck your filters, which makes it a more permanent way to show the inverse of a flag selection.
The mark flag is temporary. When you close the library or restart SuperSync, there will be no saved marked tracks.
Can SuperSync run on a 64bit Mac or Windows machine?
Yes.
The Windows version of SuperSync should run just fine on 64bit machines.
Mac users who have a 64-bit JRE installed may need to download and install a 32bit JRE. The 32bit JRE must be specified in the Java preferences control panel. Programmers or advanced users who require a 64-bit JRE can run and use both types of JRE's.
SuperSync doesn't launch on my Mac!?
Make sure that you unzipped the SuperSync archive using Apple's BOM extractor or Stuffit Expander. Using "BetterZIP" creates problems with permissions that prevents SuperSync from running.
If you upgraded to Java 6 preview or a 64bit JRE, you need to use Java 4 or 5 (here is why). You should be able to use the Java Preferences control panel to switch. Using a 32-bit JRE is required.
Example error message from console/terminal: java.lang.UnsatisfiedLinkError: /Applications/SuperSync 2.4.2.app/Contents/Resources/Java/lib/libswt-pi-carbon-3229.jnilib:
To run SuperSync from the command line. Open Terminal.app from within the Applications/Utilities directory.
cd "/Applications/SuperSync*.app/Contents/Resources/Java"
sh debug.sh
Any error messages can be sent to us for help determining the problem.
If I buy a 2-pak, and later buy another 2-pak, can all 4 licenses talk to each other?
Yes. The licenses are not paired to each other--any valid license can talk to any other unique valid license.
I paid for SuperSync. Can you resend my registration codes?
Click here to get your reg codes resent. If that doesn't work, please contact us and include how you bought SuperSync and the email(s) you want your codes sent to.
I paid for SuperSync, how do I register?
Go to the Tools menu and select "Register SuperSync". Enter any name you wish, and one of your registration codes that you should have received via email. Use one code per computer that you are running SuperSync on.
How can I change the license SuperSync uses?
Under the tools menu, select "Open Settings Directory"
This should show your settings directory under Finder or Windows Explorer
Delete the "license" file
Restart SuperSync--you will be prompted to enter a new license code
Can SuperSync read the library of an iPhone or iPod Touch?
No. The iPhone music library is not accessible to 3rd party developers. We've worked on a few hacks to read an iPhone via USB or by requiring a jailbroken device, but so far have determined that it is not worth the effort. We recommend running SuperSync on your computer that you use with your iPhone and either get an older generation iPod for copying files to/from work, etc.. or use SuperSync's network features to merge your libraries.
One note to clarify: You can use your iPhone or iPod touch to browse and play music from your SuperSync library. SuperSync includes a special web interface for iPhone and iPod touch users... but this is only to browse and play music--not transfer music/video files from one library to another.
Is there a solution for OutOfMemoryException errors?
If you have more than 100,000 tracks, you may start to see memory errors. SuperSync uses Java which requires a pre-defined amount of memory to use. This value should be less than the physical amount of RAM on a users machine. Therefore, we had to choose a value that wouldn't make the required memory for all uses be too high. Some users with exceptionally large music collections may see OutOfMemoryExceptions errors in their console window. If you do, and you have more than 512Mb system RAM, it is not difficult to increase the amount of memory allocated to SuperSync. Use the SuperSync System Status menu item (cmd-1) to see how much memory is allocated and in use.
On a Mac, find the SuperSync.app application file, right-click and choose Show Package Contents. Go to the Contents, and open the info.plist in a text editor. Search for -Xmx and change the number 400m to a bigger number, such as 760m. Save and restart the SuperSync application.
On Windows, right-click to download SuperSync.vmoptions and save to C:\Program Files\SuperSync\SuperSync.vmoptions. This file can be edited with a text editor to let you adjust the maximum amount of memory used by SuperSync. The SuperSync.vmoptions file is just a plain text file that contains -Xmx760m which can be edited to suit your needs.
What is an incomplete album?
Our definition of an incomplete album is a set of an audio files that supports tags (mp3, aac, aif, etc.) where you have all tracks of a CD and the album name and genre match. If the CD is not a compilation, the Artist Name should also match. It is not unusual to have a few tracks that are marked incomplete even when they are not--its just a flag to help you identify tracks that might need a little work.
