SuperSync is an application designed to compare and synchronize music libraries, ensuring that users will always have complete access to all of their own music. With SuperSync, music libraries can be accessed via the Internet anywhere, anytime, making it easier for users to manage multiple music libraries and stay organized. SuperSync's functionality allows users to play, add files, and synchronize their music wherever they may be, offering flexibility and freedom to the digital music world.
Does SuperSync work with iTunes?
Yes, SuperSync and iTunes go hand in hand. (But using iTunes is not required.) SuperSync can keep your iTunes library up to date. When you add songs from another library, they will be added to iTunes. You can also listen to SuperSync music from any iTunes when the SuperSync server is enabled. iTunes specific features such as playlists, ratings, and played counts are also transferable.
What can SuperSync transfer?
SuperSync transfers most media types supported by iTunes. This includes, songs and movies.
SuperSync supports three types of transfers.
Uploads - sending media from your local library to a remote library
Downloads - getting media from a remote track and adding it to your iTunes
Receiving - accepting music uploads from another SuperSync
Ratings, playlists, and played counts can also be transferred.
Will SuperSync erase or alter my music files?
No, SuperSync has no ability to edit or alter your files. A "Trash" feature lets you erase tracks you don't need anymore--but like all trash systems, you'll have to "empty" the trash to actually delete any files.
However, care should be taken to make sure that if you have media on a remote disk that it is attached and working before running a local rescan to find missing tracks. Usually missing tracks should be deleted from iTunes, but this feature can be disabled if you have unavailable tracks in your library you'd like to keep.
How are played counts, ratings, and other iTunes meta data synched?
Currently SuperSync copies your ratings from one library to the other when the song is copied. So if you have a 5-star song on library A and use SuperSync to transfer the song to library B, the rating should get set in iTunes. (If not, see about checking your iTunes status further down...)
Once the song exists in both libraries, the meta data will not stay "in sync" -- so that the played count will increment in each library independently. If a song is initially sync'd as a 5 star rated song, and it is changed to a 3-star in one library, there is currently no way to use SuperSync to update the first song to make it a 3 star.
Does SuperSync contain spyware, adware, or any viruses?
No, we take your privacy very seriously! The only network activity performed by SuperSync is an optional check for application updates. This function, performed at startup, can be disabled. None of your personal information is ever sent over a network.
If you decide to enable the SuperSync server, it acts as a stand-alone server and its location is only broadcast locally (using Bonjour, if enabled.)
A new feature in SuperSync 2.0 lets you check your IP address and WAN connectivity. This is only available under the Tools menu and uses outside networking to determine whether your server is accessible from outside of a LAN.
Can people upload viruses or non-music files to my SuperSync server?
Only files with music/video extensions are allowed to interact with your SuperSync server. There is always a remote possibility that an executable program could be uploaded with a music file extension. However, this file would be harmless unless it is run as an executable file. In all situations, it is always recommended using a strong password for your SuperSync server.
Can I use SuperSync to modify tags or fill in missing information?
No, SuperSync does not modify your music in any way. There are many applications that do a great job editing tags, including iTunes.
I can't connect to my SuperSync server! Why?
Check for a personal firewall on either computer running SuperSync. This is the most common problem.
You should also verify that the server is running on the machine you are trying to connect to. The lower-right footer status should say "Server Running" or you can look at the server status under the status menu. For testing, you can connect to your own SuperSync library by connecting to "localhost" -- and all tracks should turn green, indicating both libraries are the same.
Can I use SuperSync to access my music library from outside my LAN?
Yes, you can access (listen, upload, download music) from one SuperSync to another from anywhere on the Internet! As with any server, you will need to have a static IP address or port-forwarding set up. SuperSync includes a UPnP router configuration utility that can be enabled to set up your router for WAN access. Your may need an additional cable modem or DSL router and your ISP may not allow you to run a server, but usually its possible. See the port forwarding question further down the FAQ for more information.
Can SuperSync be used to compare disk-based libraries?
Yes, SuperSync can set your disk-based library as your remote (secondary) library and import music files from there.
Why do I get errors when I try to connect to an iTunes server?
SuperSync only lets you copy or play music from other copies of SuperSync. While both iTunes and SuperSync use Apple's DAAP music standard, iTunes is protected and only allows other iTunes to connect to it.
If a track is missing on a remote computer, it may also not play. Additional information is often available in the log window, under the File menu.
Some of my tags did not get read into SuperSync, although they are correct in other music players.
This could be due to an older music tag format, or the tags could be in a format that SuperSync does not recognize. The tags may require editing in a newer music editor. Or use iTunes, and SuperSync use whatever tags iTunes uses.
I edited some music tags -- how can I get the changes to show up in SuperSync?
The library should be rescanned. All modified tracks will be reloaded and should show up correctly within a few minutes.
What network port should SuperSync use? What other ports are used?
SuperSync uses port 5360 by default. It uses "HTTP" protocol (similar to a web server) but only understands the DAAP protocol. Other ports for Bonjour (Apple's dynamic DNS mapping/location service) are 53 and 5353 (multicast), which are not used beyond the LAN.
You can use any legal port you like however. Using a unqiue port for each computer on your LAN may help when multiple computers are on the same LAN and are using UPnP.
My computer is on a private (DSL/Cable) network address -- where can I get information on port-forwarding, so I can access my music server from outside my home?
SuperSync uses a single TCP port (5360 by default) for network access via the WAN. To make SuperSync accessible from behind a router, TCP port forwarding for that port must be sent to your SuperSync server. With SuperSync 2.0, if you have a UPnP enabled router, the setup should be automatic. The page on www.portforward.com has detailed instructions for setting up your router so you can externally access your music server. This is covered in more detail in the manual.
Do I need a UPnP enabled router to use SuperSync?
No- the UPnPsupport is only a convinient way to automatically enable "port-forwarding" so that you can access your media library from outside your LAN. If you do not have a UPnP router, you can still use SuperSync inside your LAN. You may also manually configure "port-forwarding" to enable WAN access to your media, see the question above.
How do I sync with an iPod?
You can retrieve music from your iPod using SuperSync.
Quit iTunes
Configure your remote library in SuperSync to connect to your iPod.
Plug in your iPod. (You should not associate it with iTunes.)
Your iPod should be found and read in.
If iTunes associates with the iPod, it may unmount the file system before SuperSync can read it. If this happens, try again.
Click "next" to import your music.
Only synching from your iPod to your local library is supported--uploading music to your iPod must be done through the iTunes that is associated with your iPod.
SuperSync tries to read in your iPod library using open source importers. If you are getting an error message or tracks you know are there are missing, please help us fix the import process. Select General Preferences, go to the Open Settings Directory button in the lower left. Email the "last_ipod.dat" file to us, at our supersync @ gmail.com account. Let us know how many tracks and playlists to expect. We'll see if we can read in your library and make any fixes.
What media types are supported?
Most music/video types supported by iTunes. mp3, aac, m4a, m4b, mp4, aif, aiff, wav, m4p, mov, avi, m4v, m4r, mp2...
Will you support OGG, Windows Media, or other formats?
More file types may be added. For this release, we're sticking to the most popular file formats.
I see my playlists, but how do I get playlists transferred?
Select one or more playlists that have all tracks synchronied (green) and select "Synchronize playlist" from the action menu or by right clicking the playlists. If the playlist changes color to green, the playlist has been transferred. If it does not change color within a few seconds, check the log window for a reason why it did not transfer.
What about iTunes authorized music and DRM?
SuperSync does not bypass DRM (Digital Rights Management). All music purchased through the iTunes store must be played using iTunes on an authorized computer. SuperSync just lets you copy your music from one location to another.
Can I buy a multi-pak license and mix and match between Mac and PC?
Yes! Mac and PC SuperSync work well together and you can choose to install a license on either platform. If you have just two computers with music, a 2-pak is fine. If you have 3 computers,get the 5-pak and have two for later that that you can use on work machines, or hook your friend up with a 2-pak. Just keep track of which license goes with which computer.
Can SuperSync help keep my iTunes up to date?
Yes. SuperSync can be configured to always keep your iTunes and SuperSync library up to date. If changes are made outside of SuperSync (like a folder of music is added) a simple rescan will added any new files.
Some of our users have several copies of iTunes pointing to a single network drive. When songs are added to the main drive, the iTunes library can get out of sync. With SuperSync on each computer, any changes to the library can be updated with an effortless "rescan".
My iTunes does not get updated when new music is added via SuperSync. What can I check?
SuperSync should update your iTunes when new music is added, if you've set iTunes as your local library.
Here are some things to check:
Select menu Tools -> Check iTunes Connection should return a "working" result. If not, make sure iTunes is running and that it is functional. If you get a strange error message about osascript "just leaking", this could be a problem with Logitech's Control Center, which should be disabled or updated.
Select menu File -> Local Library Setup, the library type should be set to "Synchronize with iTunes."
Menu File -> Pause iTunes Updates should be unchecked.
Select menu File -> Show Debug Window and click on the iTunes check box. Retry. If you still have problems, use the "Send Suggestion/Bug Report" from the Tools menu and send us as much information and error messages as possible.
What does the "Perfect" flag mean and what makes a track "perfect"?
The "perfect" flag means that you have all the tracks from a CD. This is for perfectionists who want to collect entire CD's of music.
If you're wondering why a collection of tracks from the same CD are not marked perfect, this could be one of several reasons: You're either missing a track (check that you have all tracks 1 through N...) Or it could mean that the artist, album or genre is spelled differently or not set. All the tags in the CD must be set for the "perfect" flag to go on. (But compilations may have different artists.)
I'm using iTunes music that points to a network hard drive.. can SuperSync help me keep my iTunes up to date ?
How come some files do not sych -- but the files themselves are copied?
Probably a character in the file name or path is not valid going from Mac to Windows or vice versa. Some characters look the same, but get mapped to a different unicode character. SuperSync attempts to normalize all file names, but some hard to detect file names are impossible to detect.
What is the "mark" flag and how do I use it ?
The mark flag is yours to do whatever you want with. It can flag a track so you can find it later.
Here is an advanced request to only show tracks that are possible duplicates.
Uncheck "possible duplicates" (either in different libs, same lib, or both)
Select All to show all the tracks that are not possible duplicates
Menu: Action->Mark Tracks (or use right-click)
Uncheck Marked (to hide newly marked items.)
Check the possible dups to re-show those..
Only those that are possible duplicates should remain.
Clicking "Show all" should not uncheck your filters, which makes it a more permanent way to show the inverse of a flag selection.
The mark flag is temporary. When you close the library or restart SuperSync, there will be no saved marked tracks.
How do I report a bug? Is there a list of known bugs?
Use the SuperSync Report a bug tool in the tools menu within SuperSync. Click to see a list of known bugs and rewards.
