Bugs, Errors, Known IssuesSuperSync doesn't launch on my Mac!?
Make sure that you unzipped the SuperSync archive using
Apple's BOM extractor or Stuffit Expander. Using some
versions of "BetterZIP" creates problems with permissions
that prevents SuperSync from running.
If you upgraded to Java 6 preview or a 64bit JRE, you need
to use Java 4 or 5 (here is why). You should be able to use
the Java Preferences control panel to switch. Using a 32-bit
JRE is required.
Example error message from console/terminal:
java.lang.UnsatisfiedLinkError: /Applications/SuperSync
2.4.2.app/Contents/Resources/Java/lib/libswt-pi-carbon-3229.jnilib:
To run SuperSync from the command line. Open Terminal.app
from within the Applications/Utilities directory.
cd "/Applications/SuperSync*.app/Contents/Resources/Java"
sh debug.sh
Any error messages can be sent to us for help determining
the problem.
Is there a solution for OutOfMemoryException errors?
If you have more than 100,000 tracks, you may start to see
memory errors. SuperSync uses Java which requires a
pre-defined amount of memory to use. This value should be
less than the physical amount of RAM on a users machine.
Therefore, we had to choose a value that wouldn't make the
required memory for all uses be too high. Some users with
exceptionally large music collections may see
OutOfMemoryExceptions errors in their console window. If you
do, and you have more than 512Mb system RAM, it is not
difficult to increase the amount of memory allocated to
SuperSync. Use the SuperSync System Status menu item (cmd-1)
to see how much memory is allocated and in use.
On a Mac, find the SuperSync.app application file,
right-click and choose Show Package Contents. Go to the
Contents, and open the info.plist in a text editor. Search
for -Xmx and change the number 400m to a bigger number, such
as 760m. Save and restart the SuperSync application.
On Windows, navigate to the Program Files/SuperSync
directory. Edit the file SuperSync.vmoptions to adjust the
maximum amount of memory used by SuperSync. Change the value
480 to a higher number (megabytes) that you want between 512
and 1600.
Do you have pre-release or beta versions of SuperSync that I
can try?
Usually we do. Contact us and let us know you are interested
in using our beta version. Let us know if you have concerns
or what you'd like to see addressed.
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