NetworkingI can't connect to my SuperSync server! Why?
Check for a personal firewall on both computers running
SuperSync. This is the most common problem.
You should also verify that the server is running on the
machine you are trying to connect to. The lower-right footer
status should say "Server Running" or you can look at the
server status under the status menu. For testing, you can
connect to your own SuperSync library by connecting to
"localhost" -- and all tracks should turn green, indicating
both libraries are the same.
Can I use SuperSync to access my music library from outside
my LAN?
Yes, you can access (listen, upload, download music) from
one SuperSync to another from anywhere on the Internet! As
with any server, you will need to have a static IP address
or port-forwarding set up. SuperSync includes a UPnP router
configuration utility that can be enabled to set up your
router for WAN access. Your may need an additional cable
modem or DSL router and your ISP may not allow you to run a
server, but usually its possible. See the port forwarding
question further down the FAQ for more information.
What network port does SuperSync use? What other ports are used?
SuperSync uses TCP port 5360 by default and UDP port 5353
for finding other servers on the LAN.
You can use any legal port you like however. Using a unique
port for each computer on your LAN may help when multiple
computers are on the same LAN and are using UPnP.
My computer is on a private (DSL/Cable) network address --
where can I get information on port-forwarding, so I can
access my music server from outside my home?
SuperSync uses a single TCP port (5360 by default) for
network access via the WAN. To make SuperSync accessible
from behind a router, TCP port forwarding for that port must
be sent to your SuperSync server. If you have a UPnP enabled
router, the setup should be automatic if you enable the UPnP
checkbox in the network settings. The page on
www.portforward.com has detailed instructions for setting up
your router so you can externally access your music server.
This is covered in more detail in the manual.
Do I need a UPnP enabled router to use SuperSync?
No- the UPnP support is only a convenient way to
automatically enable "port-forwarding" so that you can
access your media library from outside your LAN. If you do
not have a UPnP router, you can still use SuperSync inside
your LAN. You may also manually configure "port-forwarding"
to enable WAN access to your media, see the question above.
Do you have more information about getting the networking going?
See our support guide, Network
Troubleshooting
Can people upload viruses or non-music files to my SuperSync
server?
Only files with music/video extensions are allowed to
interact with your SuperSync server. We recommend using a
strong password for your SuperSync server.
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