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Network Troubleshooting

SuperSync includes a client and server that lets two copies of SuperSync communicate over a properly configured network.

To connect to another SuperSync server on your LAN, usually you'll simply select Remote Menu -> Connect to LAN server submenu and choose the SuperSync you wish to connect to. To connect to a SuperSync on the Internet (WAN) you'd use the Remote Menu-> Connect to Server... and enter the IP/host address of the server you're connecting to. If you are having problems, here are some things to check.

Check that Server is enabled and running

The SuperSync server can be checked by selecting "Server Status" in the Status menu. The words "Server Running" should be visible. If the server is not running, make sure to enable it from the network preferences.

If the server is enabled but the status does not switch to "Running", try the following:

  • Use the latest SuperSync version available, version 6.1.1.
  • Check the console log File->Show Log Window and check server checkbox, then try restarting the server (by disabling and re-enabling the server). Any error messages may help determine what is going on.
  • Try to change the port uses--any number greater than 1024 should be fine to try.

Enable and Test Web Access

Enable the web access and access SuperSync from a browser. Go to the menu Tools -> Personal Music Browser or just enter http://localhost:5360/ into a web browser on the same machine that is running the SuperSync server.

Check Power Savings

The SuperSync server will stop functioning when your computer sleeps. If you need 24/7 access to your SuperSync server, set the computer's power saving settings to not sleep. If you see your transfers suddenly stopping with a "broken pipe" message, it may be that your server has gone into a sleep mode.

Check firewall on both computers

SuperSync's built-in client/server will cause most firewalls to warn you about a possible security alert. You'll need to allow network traffic for SuperSync. Some computers can have multiple firewalls.

Mac users, the default firewall settins can be changed by Opening Control Panels, selecting the Security Control Panel, then clicking on the Firewall tab. You can manually add SuperSync as an application to allow communication.

Determine IP address of each SuperSync Server

Each computer connected to a network has one or more unique IP addresses assigned to it. These may change over time, or may remain "static".

In the status image above, the computer running SuperSync has 5 IP addresses (1 IP address is the most common).

You can also find the IP addresses of your computer using SuperSync in the Tools -> "Check my IP Address".

This will list one or more of your IP addresses. From another computer on your network running SuperSync, you'll enter the firstIP address of the SuperSync you want to connect to. If that doesn't work, try the next on the list.

Check that the network is compatible

Determine the IP address(es) of both computers running SuperSync

If you're on a LAN, both machines should be on the same subnet, which usually means both machines should have the first 3 groups of numbers the same on both IP addresses. (example and Manually entering the IP address of the server you want to connect to into the Connect to server.. dialog may help. Use the Tools: Check My IP Address... to determine the IP address(es) of both machines.

If you are attempting to connect to a wireless SuperSync from a wired SuperSync, this may not be possible. Try making both machines wired or or both wireless. (This issue is related to the issue above--where your machines will be on separate local networks that are separate.) However, sometimes a wired computer can connect to a wireless computer and or vice versa. Your results may vary.

WAN Access

Accessing your SuperSync from outside the firewall requires a bit more work. A little bit more knowledge of routers, IP addresses.

See the WAN manual for more information.

Still Stuck?

If you're still having problems, let us know.. Usually SuperSync can talk to other SuperSyncs on the same network without a problem. But if there are errors, we'd like to know so we can help improve everyone's experience. To submit a request for help, use the Tools Menu- Include the IP address of the other machine you are connecting to and what error message you see.


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