In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. We do our best to answer all tickets as quickly as possible.
Paid for SuperSync but didn't get your codes or you misplaced them? No problem. SuperSync uses the email associated with your PayPal or Kagi account.
To resend your serial numbers, click here.
If you the above form does not work, or you no longer have access to the email account, drop us a note with your email used to purchase SuperSync, name, and any alternate email address you want the codes sent to. We can also respond via chat, at the bottom of this page. We will respond as soon as we can.
We recommend sending bug reports and requests for assistnace using the Tools: Send Suggestion or Bug Report from SuperSync. However, if you can't run the program or don't want to use that.. use our contact form.
Monday - Friday 9-5 PST (GMT-800)
Call us at and we can help with basic questions about sales, licenses, and some types of usage questions.
For usage questions, best practices, networking setup, network attached storage (NAS) usage, firewall questions, and more, we offer paid technical support.
iTunes Troubleshooting - SuperSync and iTunes communications
AppleScript Troubleshooting - SuperSync AppleScript help
Server and Network Troubleshooting - SuperSync client/server troubleshooting
Network Drive Setup - Using iTunes and SuperSync with a network drive
iPod Access - Getting music from an iPod using SuperSync
Duplicates - Removing File Duplicates using SuperSync