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Support

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online.

To keep the cost of SuperSync low, we are unable to provide unlimited free technical support for this product. SuperSync is sold "as is" and "try before you buy" with a 30-day refund policy. We do have some paid support options if you need extra help.

Resend Serial Numbers

Paid for SuperSync but didn't get your codes or you misplaced them? No problem. SuperSync uses the email associated with your PayPal or Kagi account.

To resend your serial numbers, click here.

If you the above form does not work, or you no longer have access to the email account, drop us a note with your email used to purchase SuperSync, name, and any alternate email address you want the codes sent to.

Contact Support

Visit the SuperSync Help Ticket System and knowledge base.

We do not offer any phone support.

Common problems

iTunes 12 added a feature where you need to enable 3rd party access to your iTunes music library. Enable that by Opening iTunes, Edit Menu:Preferences, Advanced Tab: Check "Share iTunes Library XML with other applications"

QNAP users must manually upgrade to the latest version (6.1 as of now), which can be downloaded here and installed via the .

Paid Support

For usage questions, best practices, networking setup, network attached storage (NAS) usage, firewall questions, and more, we offer paid technical support.

Trouble Shooting Guides

iTunes Troubleshooting - SuperSync and iTunes communications

AppleScript Troubleshooting - SuperSync AppleScript help

Server and Network Troubleshooting - SuperSync client/server troubleshooting

Network Drive Setup - Using iTunes and SuperSync with a network drive

iPod Access - Getting music from an iPod using SuperSync

Duplicates - Removing File Duplicates using SuperSync

Frequently Asked Questions

General

Networking

iTunes Specific Questions

License Questsions

Bugs, Errors, Known Issues

iPod, iPhone, iPad Access

 

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