iPod Troubleshooting
SuperSync includes a method of getting music, video, and playlists from your iPod.
Note for iPod Touch and iPhone Users
Apple does not allow 3rd party developers to access music stored on an iPhone or iPod Touch. You need to use iTunes to synchronize with your iPhone/Touch and then you can use SuperSync to sync the media to another machine (PC or Mac) and then sync the media to another iPhone using iTunes.
Requirements
First, you'll need SuperSync running. If you're planning to synchronize playlists, you should already have your Local Library set up as an iTunes library. (Use the File: Local Library Info to verify that the library type is set to iTunes.) If you just want to copy the files to a hard drive, the library type can be set to "Disk".
1. First, choose "Configure Remote Library" from the Remote menu. Select "Read Tracks and Playlists from an iPod" and click Next.
2. A dialog will come up asking you to Quit iTunes and Plug in your iPod.
3. At this point, you should be able to plug in your iPod and have it found. If it does not show up, try disconnecting the iPod and reconnecting it.
4. For SuperSync to be able to connect to an iPod, the iPod must be plugged in and recognized as a removable disk volume. If it associates with iTunes or you tell it not to associate with iTunes, the volume may be unmounted and become unavailable to SuperSync.
5. Once your iPod is found, you can continue to the "Finish" panel and import your iPod library.
6. Tracks that are blue are on your iPod, tracks that are gray are in your local library, and tracks that are green are in both libraries.
7. You should now be able to synchronize the tracks on your iPod (blue) and copy them to your local library. When they are copied, they will turn blue.
8. You should be able to synchronize playlists as well, by selecting the blue playlists and right-clicking to add
9. When you are finished, be sure to close the iPod using the SuperSync Remote menu and select Close Remote Library.
10. After closing the Remote (iPod) library, any new files you requested to add will be added to iTunes.
Getting Additional Help
If you get errors importing your iTunes library, please let the developers know. Please send a message to supersync at gmail.com. Include the file called last_ipod_db.dat located in the SuperSync settings directory. You can open the settings directory from SuperSync using Open Settings Directory from the Tools menu.
If you are still having problems, please let us know which of the steps you've gotten to work, and which ones aren't working, and which steps you have not tried.
An ideal help request is: Steps 1 through 4 seem to work, but, I don't see any blue tracks for step 5. Attached is my last_ipod_db.dat file. ! If we find a bug in our iPod code, we'll work on a fix and keep you posted of any beta versions available.
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